Fix Windows Update by Deleting Its Cache Manually Even if the troubleshooter says it couldn’t identify the problem, it’s possible that the actions of starting and stopping the service and clearing out the cache did the trick. Go ahead and try running Windows Update again. Most of the time, the troubleshooter can successfully remove a stuck update from the queue. The troubleshooter works through its process and then lets you know whether it could identify and fix the problem. Giving the tool administrative privileges helps ensure that it can delete files in the download cache. In the advanced settings, make sure that the “Apply repairs automatically” check box is enabled, click “Run as administrator” and then click Next.
In the Windows Update troubleshooting window, click “Advanced.” In the Control Panel list of troubleshooters, in the “System and Security” section, click “Fix problems with Windows Update.” To run the troubleshooter, hit Start, search for “troubleshooting,” and then run the selection that search comes up with. You’ll find it in the same place on all modern versions of Windows. This troubleshooter is available on Windows 7, 8, and 10.
It restarts the Windows Update Services. It renames the C:\Windows\SoftwareDistribution folder to C:\Windows\SoftwareDistribution.old, essentially clearing the Windows Update download cache so that it can start over. The troubleshooter performs three actions: It’s the easiest method to try, so go ahead and run it first. Windows includes a built-in troubleshooter that may be able to help fix a stuck update. If you turn automatic updates off, you are leaving yourself vulnerable to new attacks. Remember: Windows updates are important. No matter what troubles you’re having, we recommend keeping automatic updates turned on-it’s one of the best ways to keep yourself safe from ransomware and other threats. Sometimes updates will error out, or sometimes Windows Update may just get stuck “searching for updates” forever. This can happen on Windows 7, 8, or 10, but it’s become especially common with Windows 7. 
If all else fails, download updates manually using the WSUS Offline Update tool. 
If that doesn’t help, you can try deleting Windows Update’s cache by booting into Safe Mode, stopping the wuauserv service, and deleting the files in C:\Windows\SoftwareDistribution. Try running the Windows Update Troubleshooter, which you can search for in the Start menu. Here’s how to fix Windows Update when it gets stuck or frozen. But sometimes it breaks and stops working. It downloads updates automatically, installs the ones it can, and saves others to install when you restart Windows. For the most part, Windows Update works silently in the background.
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